Privacy Policy

Last updated: 23/01/2026

At Let’s Love Health, we care deeply about trust, safety, and transparency. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, platform, and digital tools.

We’ve written this in clear, human language because we believe you should understand what happens to your data — and feel comfortable asking questions if anything feels unclear.

1. Who we are

Let’s Love Health is a UK-based wellbeing platform created to help people explore, understand, and engage with wellness in ways that feel supportive, inclusive, and human.

For the purposes of UK data protection law, Let’s Love Health is the data controller.

Contact for privacy matters: privacy@letslovehealth.com

2. Our approach to wellbeing and medical information

Let’s Love Health is not a medical service and does not provide medical advice, diagnosis, or treatment.

Any wellbeing content, experiences, AI interactions, or resources shared on the platform are intended for information and signposting only. If you are experiencing a medical or mental health emergency, we strongly encourage you to seek professional or emergency support.

3. What personal data we collect

We collect different types of information depending on how you use Let’s Love Health. We always aim to collect only what is necessary and to be clear about why.

a) Information you choose to provide

This may include:

  • Your name, email address, date of birth, and other account details, as well as any profile information you choose to share with us.
  • Profile information you choose to share
  • Messages or enquiries sent through the platform
  • Bookings or interactions with wellness experiences

We do not knowingly collect personal data from children under the age of 16.

b) Optional preference and lifestyle information

You may choose to share optional information such as:

  • What wellness means to you
  • Activities or experiences you’re interested in
  • Age-related or demographic information, such as life stage or gender, where you choose to provide it

This information helps us better understand our community and provide more relevant, inclusive, and age-appropriate wellbeing content, experiences, and recommendations. You can update or remove this information at any time.

c) User-generated content

As the platform grows, this may include:

  • Journal entries
  • Story sharing
  • Community posts
  • Personal reflections or wellbeing tracking

Sharing this content is always optional, and you remain in control of what you choose to share.

Public social media content

If you publicly share content on social media and tag or mention Let’s Love Health (for example, using @letslovehealth or related hashtags), we may choose to share or repost that content on our own channels or on the Let’s Love Health platform.

Where content is shared outside of the original social media platform, we will usually make reasonable efforts to contact you first. Public posts may, however, be reshared in line with the original platform’s visibility settings. You can ask us not to share your content at any time.

d) Sensitive wellbeing information (special category data)

Some features may allow you to voluntarily share sensitive wellbeing information, such as lived experiences relating to mental health, addiction, or emotional wellbeing.

We treat this information with extra care:

  • It is collected only with explicit consent
  • It is never used for advertising or commercial profiling
  • It is never sold
  • It is not shared in identifiable form with third parties

You can withdraw your consent at any time.

e) Social media login information

If you choose to create an account or log in using a social media or third-party service (such as Google, Apple, or similar providers), we may receive certain information from that service, such as your name, email address, or profile image, depending on your privacy settings with that provider.

We use this information only to create or manage your account. We do not control how third-party platforms collect or use your data, and we encourage you to review their privacy policies.

f) Automatically collected and usage information

When you use Let’s Love Health or interact with our services, we may collect:

  • Usage information – pages viewed, features accessed, and interactions with content
  • Transactional information – bookings, payments, or purchases made through the platform
  • Log information – browser type, access times, pages visited, referring pages, and IP address (where possible, anonymised or truncated)
  • Device information – device type, operating system, app or browser version
  • Communications – messages sent through the platform, AI chat interactions, feedback, or survey responses

This information helps us operate, improve, and keep the platform safe.

4. AI chat and virtual support features (including Sena & Theo)

Let’s Love Health offers AI-powered chat and virtual support features (such as Sena & Theo) to provide gentle guidance, reflection, and wellbeing-focused conversation.

When you interact with our AI tools:

  • Conversations may be processed and stored securely
  • Conversations may be linked to your account
  • Conversations may be reviewed in limited circumstances for safety, moderation, quality assurance, or to respond to reports

Users may choose to share personal or sensitive information during AI conversations. This information:

  • Is shared voluntarily
  • Is not used for advertising or marketing
  • Is not sold or shared with third parties
  • Is protected with additional safeguards

Our AI features are supported by trusted third-party technology providers who process data on our behalf under contractual and legal safeguards.

You may request deletion of AI chat data associated with your account at any time.

5. How we use your information

We use personal data to:

  • Provide and operate the Let’s Love Health platform
  • To help provide age-appropriate and contextually relevant wellbeing content and experiences
  • Create and manage user accounts
  • Enable bookings, calendars, and experience participation
  • Send booking confirmations and reminders
  • Suggest relevant or similar wellbeing experiences
  • Respond to enquiries and support requests
  • Send communications you’ve chosen to receive
  • Improve platform functionality, safety, and accessibility
  • Display advertising where enabled and consented to

We do not use sensitive wellbeing data or AI conversations for commercial targeting.

6. Lawful bases for processing (UK GDPR)

We rely on the following lawful bases:

  • Performance of a contract (for bookings and account services)
  • Legitimate interests (platform improvement and relevant recommendations)
  • Consent (marketing, advertising, cookies, surveys, sensitive data, reminders where required)
  • Legal obligations

Where consent applies, it can be withdrawn at any time.

7. Booking confirmations, reminders, and alerts

When you book an experience through Let’s Love Health, we may send service-related notifications such as:

  • Booking confirmations
  • Email reminders when an experience is approaching
  • Updates or changes relating to your booking

In the future, we may also offer SMS reminders, where you have chosen to opt in and provided a mobile number.

These communications are considered service messages, not promotional marketing. You can manage your reminder preferences during booking or through your account settings.

8. Advertising and personalisation

Let’s Love Health may display advertising now or in the future.

  • Advertising preferences are based on optional information and consent
  • Sensitive wellbeing data and AI conversations are never used for advertising
  • Certain advertising categories (including political, adult, or harmful content) are blocked
  • We do not sell personal data

You can manage your preferences at any time.

9. Promotional communications

You may choose to receive promotional emails, updates, or wellbeing content from Let’s Love Health.

You can opt out at any time using the unsubscribe link in our emails or by managing your account preferences. Even if you opt out of promotional messages, we may still send non-promotional emails relating to your account, bookings, or important service updates.

10. Push notifications

With your consent, Let’s Love Health may send notifications or alerts to your device. You can disable these at any time through your device or account settings.

11. Surveys and research

We may invite users to take part in surveys to better understand our community and improve wellbeing services.

Participation is optional. Some surveys may include sensitive questions, which will be clearly explained in advance. Survey data is not used for individual advertising.

We may use anonymised and aggregated insights to contribute to wider understanding of wellbeing trends. These insights never identify individuals.

12. Bookings, payments, and integrations

Where bookings or payments are made through Let’s Love Health, we process the information necessary to facilitate the transaction. Relevant details may be shared with the wellness professional or experience organiser to fulfil the booking.

We do not store full payment card details and use trusted payment providers to handle transactions securely.

13. Cookies and tracking technologies

We use cookies to ensure the platform functions properly and to understand how it’s used.

  • Essential cookies are always active
  • Analytics and advertising cookies require consent
  • Preferences can be changed or withdrawn at any time

For full details, please see our Cookie Policy.

14. Who we share data with

We may share data with trusted service providers such as:

  • Hosting and infrastructure providers
  • Analytics services
  • Communication tools
  • Advertising platforms (where consented)

All providers are required to protect your data and use it only for agreed purposes.

15. International data transfers

Where data is processed outside the UK, appropriate safeguards are in place, including UK adequacy decisions or standard contractual clauses.

16. How long we keep your data

We retain personal data only for as long as necessary:

  • User accounts may be deleted after 12 months of inactivity
  • Marketing data is retained until consent is withdrawn
  • Research data may be retained in anonymised form

You may request deletion at any time.

17. Your rights

You have the right to:

  • Access, correct, or delete your data
  • Restrict or object to processing
  • Withdraw consent
  • Request data portability
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

Contact us at privacy@letslovehealth.com to exercise your rights.

18. Third-party links

We may link to third-party services. We’re not responsible for their privacy practices and encourage you to review their policies.

19. Health-Related and Sensitive Wellbeing Information

As part of our aim to support a holistic approach to health and wellbeing, Let’s Love Health may now or in the future offer services, experiences, tools, or partnerships that relate to sensitive personal matters. This may include, for example, information relating to mental health, emotional wellbeing, therapy, trauma, addiction, relationships, sexual wellbeing, or other deeply personal topics.

Where such information is collected:

  • It is provided voluntarily by users
  • It is treated as special category personal data under UK data protection law
  • It is processed only with explicit consent
  • It is used solely to provide, improve, or support wellbeing-related services
  • It is never used for advertising or commercial profiling
  • It is never sold

Access to sensitive wellbeing information is restricted and protected by additional technical and organisational safeguards.

Users remain in control of this information and may withdraw consent or request deletion at any time.

If Let’s Love Health introduces new services or partnerships that involve sensitive wellbeing information in materially different ways, we will provide clear information and seek consent where required by law.

20. Changes to this policy

We may update this policy as the platform evolves. We’ll update the date above and notify users where required by law.

A final note

We believe privacy should feel respectful, not overwhelming. If you ever have questions or concerns, please reach out – we’re here to listen.

© 2025 Let's Love Health.